CIMTEC Automation LLC (Charlotte, NC) and Epson Robots (Carson, CA) announced they are expanding their relationship, making CIMTEC an official Epson Certified Repair Center. The partnership will extend beyond the current scope of selling new Epson Robots and automation products to include maintenance and repair of the broad installed base of legacy systems, ensuring fast repair turnaround times throughout the Southeastern US.
The original agreement, dating back to 2015, includes distribution of all of Epson Robots’ automation products, including the large lineup of SCARA, 6-Axis and Linear Module robots as well as Vision Guidance, Force Guidance and many other industrial automation products. CIMTEC has helped Epson Robots grow new robot-based automation solutions throughout North Carolina, South Carolina and Virginia.
“CIMTEC is proud that Epson has selected us to provide this level of critical support to our joint customers,” said CIMTEC President Matt Verkuilen. “It is a testament to the strength of our trained engineers and maintenance repair staff who enable our customers to keep production running as long as possible and provide migration services to new Epson Robot technology when the time is right.”
“We have had a successful partnership with CIMTEC for a few years now and are pleased to add them as our official Epson Certified Repair Center,” said Tom Versfelt, vice president of Commercial Sales Epson. “CIMTEC technicians are well-versed with legacy as well as the latest Epson Robots and have helped us grow new robot-based automation solutions throughout North Carolina, South Carolina and Virginia.”
CIMTEC Repair Center services include preventative maintenance, where technicians come on site at regular intervals and perform scheduled maintenance backup programs and update risk assessments, as well as the the diagnosis and quick repair of parts, 24/7 phone support and on-site emergency response and training.